Hoang Do Western Airport Transfer Sevices

They have very bad customer service specially the drivers.

My flight touched down at 10:35AM just this Saturday and my phone battery was flat. Got out of customs by 10:55AM and had aked to borrow my partner's phone to call Hoang Do to arrange to meet at McDonalds as per their pick-up procedure. We waited 25-30 minutes for the driver to walk over from the express pick-up zone and as he finally arrives, he lashes out at us for not being able to call me on my personal phone (as my battery was flat) disregarding the fact that I had called Hoang Do as per pick-up process anyway from a different phone upon exiting customs. Attitude of the driver was so extreme, abrupt and unprofessional that myself and partner decided there and then that we'd catch a train home instead. The driver acknowledges our decision and with complete arrogance says "You don't want for me to take you back? yeah, no worry! Up to you! Your fault anyway! I don't care!". ...read more

They are so bad! Don’t ever use them. The customer service women are yucky! rude and disgusting. The drive are rude and disgusting too. Worst experience ever.

terrible, website doesnt work to allow you to book, you call them they rush you on the phone.
Spoke to one girl and i didnt even tell which day i need the shuttle for and she said sorry we are booked. Don't risk your holiday and rely on service because there is none.

They came to pick me up at the airport and didn’t turn up. Claiming I was not at the airport. I called the driver and no one picked up. Will not be using their service again.
They have rude phone operators who have no idea what customer service is.