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Milo was able to make an appt for our broken washing machine in quick time. Visited, identified the issue straight up, and luckily had the new valve in the van. He explained the problem well, efficiently repaired the machine, tested it fully, and all is now well. A good job at a good rate. We'll be using Academy App Services again. Thanks for your time, Milo!
I would not recommend this company. Very unprofessional, little to no customer service skills, and in my dealings; incompetent.
The technician and owner of the company, looked at our dishwasher and 'fixed' the problem and asked for $120 up front. I transferred the money immediately. I tried to use dishwasher the following day and the problem had not been fixed. Called company that day and three days later I had not heard back. I contacted the company on the fourth day and technician/owner said he had got the message but hadn't returned my call. He came over again that week to try and find the problem and identified that I part needed replacing. He then charged me for this call out as well even though he had missed the problem in the first instance.
A week later I hadn't heard back from him and so I called him again. He explained that the part had arrived but was faulty so needed to wait for another - ...read more
I was very disappointed with service! twice appointments were made to collect washing machine and he did not bother to show up or ring. It took over three weeks to get washing machine picked up fixed and returned. He lost the foot and replaced it with one that did not fit and was generally uninformative about missing to come or call when promised.
