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I went as I'd been having trouble for months with my eye, the Opthalmologist had no appointments for months( we only have one in town permanently) and Andrew was brilliant. I'm very thankful, it's fixed and I didn't have to drive up to Perth! We were looking around yesterday for a special contact lense container for my mother in law and none of the chemists had them, we went in to Albany Spectacle Makers and they had them! The lady there was fantastic! Cannot speak highly enough of them!
Went to get a new pin for my sunglasses. Staff behind the counter really rude because I didn't buy them there. I bought them overseas, in the end I just told them to give them back I would take them somewhere else because I could tell they couldn't be bothered helping me as a paying customer. With competition and online shopping these small businesses are wondering why they aren't surviving? With their lack of customer service and many other optical stores I wouldn't recommend them at all...I ended up at another place, friendly service, reasonably priced and professionally greeted:) I only have them half a star because it wouldn't let me submit with no stars which is what they deserved
We acknowledge your recent negative review and comments. In our defence, we wish to clarify that we offer a free service to our patients (who support us, a local business) for frame adjustments, repairs and spectacle lens fittings. With more online and overseas purchasing taking place, this free service is subject to abuse and we are finding it increasingly time-consuming to offer the same level of service to the general public. For this reason, our staff are instructed to ascertain whether frames were purchased from us prior to carrying out any repairs- products purchased online and overseas may have ''pins'' that differ in size/fitting and warranty issues may be applicable. We regret that you found our staff to be rude in carrying out this policy. If not being keen to adjust or repair overseas bought spectacles gives us a zero out of five rating, then so be it - we object to being taken advantage of.
