Alice Springs Physiotherapy & Sports Injury Clinic

Had the most terrible experience here. The admin staff were alternately very disorganised, rude and defensive. When I tried to obtain my clinical notes to take to another physio the practice manager ended up yelling at me down the phone. That was after a number of emails refusing to release the notes. I had to ask her to calm down and explain that she was being very rude to me. I've never experienced that kind of aggression and derision in a customer service environment. It was pretty telling that, when I asked for the details of her boss or the business owner, she refused to provide them. After 2 visits it got to the point where I felt it would be easier to take my business interstate.