ANZ

How good would it be to be able to run a business where you can afford to make it as difficult as possible for your clients to communicate with you and still make several million dollars profit. You can ring the number on True Local (9478 4126) every hour for a week and leave a message for them to call you back (they are always busy serving customers so can't answer the phone) and no one will ever call you back. Or you can ring 13 13 14 and spend an hour convincing someone, somewhere in Australia, that you want to talk to the branch staff because you have a customer related problem you would like them to deal with for you.