We called into this branch yesterday to open an Estate account. We were met by the store greeter with computer who was intent on making an appointment. As we were not able to be helped at the counter, I tried booking, but was met with 'we close in 10 minutes' and asked whether I would like to come back tomorrow. We made a special trip and were there 15 minutes before closing! The greeter saw my dismay and went behind closed doors to speak with the Manager, Norman, to see if he would assist. Norman didn't even emerge from behind closed doors and I was made to feel insignificant. It is not easy trying to follow up on paperwork for a deceased loved one during this stressful time and a little compassion and service would go a long way. I wasn't even looking for good service, just someone to help!
