Australian Health Care Centre

Terrible customer service!!

Receptionists are awful and rude!!
No respect for the customers!!


Doctors are ok!!

Chemist staff are lovely!!

Is that better??

Do not go here if you want help with contraception. I had a confronting meeting with one of the male doctors here and it was completely unprofessional. He made me feel inadequate to make my own decision about what method would be right for me. He refused to outline the pros and cons of everything available, and instead dictated his opinion of one method which has never worked for me in the past.

This has been my local doctors since I was born, over the past few years it's been very hit or miss.

In the busiest times they will only have between 1-3 doctors, but at the periods that are quiet will have up to 5-6 doctors on

I have only found 3 good doctors that ever worked at the centre. Unfortunately one of the doctors left so it's down to 2. With all the other doctors not either wanting to listen to help or will just give you a prescription to get you out of the surgery.

I have never had a problem with the receptionist, except for today when I rung to find out if one of the good doctors where on and told his shift time only to turn up to be told Tuesday's is his rostered day off and I should know this.

I feel that they should employ more doctors that have English as their first language and take interest in their patients no matter what they present to the surgery with

It's $80 to see a doctor on a Sunday here. Not bulk billed. Don't get sick on a Sunday!

Unfortunately the receptionist has given the practice only one star from me today. Likewise to previous reviews, when you show up at the doctors feeling unwell, in pain or irritated, you do not expect to be talked to like you're the infection itself. I was actually stuck for words when I approached the lady at the reception desk today. I had simply asked her if I was at the right place (not being from the kirrawee area) and she replied to me as though I was an incapable human being. To her and other staff members at the service, I suggest to don't intimidate patients when they could potentially be at their most vulnerable. As for the doctor himself, he was please tell and easily saw me through; the wait being instant too. I never usually leave service reviews, but in this case, I really hope my opinion matters and that the practice would really consider employee's of the service. Furthermore, I hope that social/ people training can be out in place for this particular ...read more