Browns Motors

My car was purchased brand new this July. In August, someone reversed into it so via my insurer RACV, they sent it to Browns to get "fixed".
A few weeks later Browns called us to tell us that the car was ready - I drove the car home and that was that. It wasn't until my dad's friend who's is a panel beater inspected the car and noticed they'd done the dodgiest job.
The car had been returned to me with more issues than what I had sent it in with.
We gave it back to them and made a formal complaint with RACV and they took it back to fix it again to pre accident condition.
It is now October and I still HAVE NOT got my car back and they can't tell me when I should be getting it back. After RACV had done some investigating it ...read more

Repairs should have taken 2.5 weeks. 8 weeks later, I still do not have my car. I returned the car after 4 weeks due to severely defective workmanship to be repaired. Still waiting to this day. I cannot be give any form of indication of when I will receive my vehicle. Never had I had to endure such staff who show more concerned planning their next binge than my car.

My car was taken there for repairs by AAMI and actually came out with more issues that when it went in. Browns Motors refused to take responsibly for the problems caused, yet the car was assessed by AAMI prior to being handed over to Browns and had NO issues other than requiring the side mirror repair which was why it was taken in. Somehow when my car was returned the door would not open and a warning light indicating an electrical issue was being displayed. I will never allow my car to be repaired or serviced by Browns Motors again. I am appalled by their service and strongly recommend you do not use this business or any mechanic they employ.