Bunnings Belconnen Warehouse

I would love to write a review that is funny, but there was nothing funny about the state of the plants in the garden section when I visited Sunday at 4pm. Seedling and pots were wilted and dry and there were loads of customers looking to buy. I thought of the terrible environmental waste, somone has has to grow these plants, provide pots, soil and fertilizer and staff to look after them, then someone had to ship them to Bunnings, but no one at Bunnings seemed to notice that the plants weren't saleable. What happens now, thrown out or sent back to the supplier, either way its not a good solution for the environment.

Recently I purchased a sprayer pump for the garden. When I finally had the time to use it I discovered the the pressure valve was faulty therefore the pump sprayer was unusable. On my next visit to Bunnings Belconnen on Sunday 3 November I decided to take the pump with me in the hope that they would be able to replace the faulty part. On my arrival at the exchange counter the two employees on duty recognized the problem and directed me to the employee that had sold me the pump. "If she verifies that the valve is faulty please come back". The employee at the department checked the pump and agreed that it was a manufacturing fault. She suggested that it should be replaced and the pump be returned to the supplier. She gave me a code to repeat at the counter so that it will verify that I had spoken to her. I explain that I was not after a refund or an exchange just the replacement of the faulty valve. The employee on duty said that yes this is possible but ...read more

Very nice customer service. Although some employees didn't have a clue on some things. Very nice big range of product though.

Very big range but its hard to navigate throughout the store. Size is not everything. Lacks customer service which is why i go for the smaller stores with a friendly environment.

A pretty good range but not a big focus on customer service. It is often hard to get someone who wants to help you, and smiles can be few and far beween.