Buttercream Bakery

Not impressed with their way of handling customised cakes. It is done via an email query only (I attempted to do so via telephone however I was told that general sales was completely different from the custom orders team).

I rang on a Wednesday (10am) for a custom order cake on the sam Saturday. Usually they need more notice however a representative on the telephone informed me that if I submitted a quick order via email ASAP that they would be able to complete the order seeing as their custom order team were not booked out for the Saturday. I did so immediately, over a period of 5 hours (they respond to emails very slowly), I though I had been finalising my order with them. In doing ...read more

I like the level of sweetness of their pastries and cakes. I thought I would only buy their cakes for special occasions or as gifts to friends, when I tasted it, I am very satisfied and wished to eat it everyday. Good job also to their service crews. I will be back really soon.