Cake Shop
Cake Art & Design Pty Ltd
(02) 8883 1923
Rouse Hill
NSW, 2155
Cake Art & Design Pty Ltd
Get the cake that everyone's talking about, Think Cakes... Think Cake ArtAt Cake Art we specialise in 3D and sculpted specialty cakes, wedding cakes, birthday cakes and christening cakes, basically any special occasion. We also sell a huge range of cake decorating equipment for the home decorator. At Cake Art we also design and create a huge range of hand made invitations for weddings, birthdays, or any special occasion you may be celebrating. We are conveniently located in Rouse Hill Town Centre accross the road from the Westpac bank and also in penrith at 2/41 York Rd accross the road from Jamison Park.
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My niece found a small piece of plastic inside my daughter's birthday cake I ordered and picked up from Cake Art Rouse Hill. Luckily she saw it before putting it into her mouth. I am so disgusted that such a reputable store would be so careless, not only in making the cake but also care-less in customer feedback and complaint handling. I went back to the store and showed Helen the plastic we found. At first, she do not believe me and said there was nothing she could do (not even feed this back to their Head Office in Penrith). She called it an "internal training issue" and was quick to turn her back to me, then she walked away, left me waiting, just so she could serve someone else to get another order. Very poor quality of cake and of service. I would NEVER recommend Cake Art to anyone.
I was grossly over charged to reprint an A3 image for an ordinary cake. My last purchase ever
Thank you for your feedback and an opportunity to comment on what happened.
You were charged for 2 additional A3 Edible Images because you changed your mind multiple times even after we replied via email confirming that no futher changes could be made.
The staff and owners spoke with both of you and informed you of the additional cost prior to the cake being collected on Saturday.
Please note the recommended retail price for a printed A3 Edible Image is $30 per sheet; the first print was included in your cake price. The second and third prints were charged at a reduced rate to help with your budget.
We did our best to accomodate your changes and provide you with the cake you wanted.
I don't remember telling you I am happy to pay for the second image. So you charged us for more than what you told us. Sounds like an art to me. Also did you forget to mention you gave us barely an hour to finalize the image while we were at work!!!!!
I recently went into Cake Art to look into purchasing some fondant to make some cupcakes for my nephews birthday. I was greated by a wonderfully helpful staff member who helped me pick out what I needed and offered a lot of advice as I have never used fondant before. They also told me that if I have any trouble and need a quick fix they would be able to help me out with some edible cupcake toppers. THANKFULLY they had told me this becuase they were my saving grace the day of my nephews birthday!!
I went back a couple of weeks later to get a cake for one of our office staff's birthday and again was greeted with simles and all the help I could ask for. ...read more
Thanks Kat :) We try to help every customer with their specific needs. Looking forward to seeing you again soon.
