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The following only applies to Cash Converters Woden and is not meant to be a comment on the entire franchise.
I've been living in the ACT for almost a year, and have had a few interactions with this store.
Sorry to say they've all been negative and very unpleasant. The staff working in the loans and purchasing of unwanted goods section would have to be the rudest most condescending, arrogant people I've ever dealt with. They have always been blatantly unethical, especially with poor vulnerable people. They seem to be taking full advantage of these difficult and uncertain times. I would resort to crime before I went back to this shop.
I was a regular customer of woden cash converters paying my lo a nd of before they needed to be and always polite , my last visit was when I went to pay my loan and collect my items after calling the store to verify the owing amount as to ensure I had the correct amount on me , after speaking to staff In-store I was quoted $215 more than what I was told over the phone by there staff member after explaining I had spoken to a staff member before I came in store and this couldn't be c o erect I was told that the staff member must not have seen the latest interest to be added this is why the amount is different and as I'm not happy with there service I'm not to use there guys and loans service anymore or unless I speak with the manager and have them decide , as a customer especially when they want so much interest we have a right to ask were our money is going but obviously that's a subject not to be discussed and we obviously don't have any rights in this store .
Been working for 27 years, but from time to time I find myself short on cash. On those days, instead of asking family or friends, I choose to either sell some quality goods at Cash Converters, or I loan the goods, and retrieve them later (high interest included).
I have noticed the "buying" staff at the Woden store all seem to say the same thing: "Oh, that's not really selling at the moment", "Oh, we're not buying ...read more
