Centrelink

I wish I could give them -5. I was waiting there for over 2 hrs then after 2 hrs, I followed up with the RUDE lady at reception on the front standing with an ipad (she had dark skin with black hairs) and the rude lady (wish I knew her name) said I've been called at 2:57 pm. Obviously, either nobody called me or because my surname is hard to pronounce its been mispronounced and I easily missed it as there is no ticketing system. They call people by names so its very easy to be missed and You have no idea when it's going to be your turn. The rude lady refused to put me back in the Q or take a new appointment. After looking for parking for 45 mins and waiting for over 2 hrs I ended up to leave the office with crying eyes. I lodged a complaint with Medicare about this and the rude lady with Medicare. STAY AWAY FROM MEDICARE CHATSWOOD. Some people don't know anything about humanity !!!!!

An incredibly painful experience. I went online to try and complete some forms but then it said I needed to go to a Centrelink to confirm my identity. I got there and was greeted by a terribly long line with a lady on an ipad at the front. I then explained my situation, sat down and waited. Eventually I was greeted by another lady who called out my name and seated me at another desk. After doing some things on the computer I was given numerous codes and numbers to write down and told I needed to do the rest online again. Because I didn't want to go home and then find out I would need to come in again if something didn't work I sat at one of their computer to finish off the process. The system was logging me out every 5 minutes and it was a slow and cumbersome process.
After finally get online, the password I was initially given was actually wrong. I didn't want to line up again but was assisted by a really lovely staff ...read more