City Software Mount Waverley

These people do not like to exchange if there is a problem - even if the problem is partly caused by them. I ordered some desktop memory (as labelled by them in big black headlines) and received RAM for an Apple Mac. They won't exchange because they say I should have read the detailed specs on the next page. No doubt true - except I didn't really realise there was a next page (fine print I suppose). Anyway I saw that the RAM was not what I wanted as soon as I opened their package so the RAM is still unopened &sealed in their plastic bubbles. I figured they would exchange even if they might charge me their 25% exchange fee. No way! They mentioned the ACCC as backing them up so I rang same to check what the law would be. It appears now I will have to take the next step and forward a complaint about them. Buyer Beware!!!

While the product (USB print server) arrived quite quickly it died within 2-3 days. The replacement lasted one day longer. They've agreed to give me a refund and after dropping the product in myself, after 2 weeks have not yet received the refund,