Col Crawford Service Brookvale

DO NOT GO HERE. Disgusted with the shonky behaviour of the used car sales team at Col Crawford Brookvale. Using the excuse that the build date of my daughter's car was 3mths earlier than the paperwork indicated, this apparently revoked any responsibility they might have to offer a price within the range that Carsales indicated they would buy our car at. Not only was it not in the range, it was many thousands below. Beware the sharks. If TrueLocal would allow me to give zero stars I would

DO NOT USE. While the service advisor was communicative, Col Crawford Service tried to make ME pay for their error in breaking a wheel stud - saying it “broke when we tried to remove it” (hence, they said, a previous co must have over tightened it therefore not our fault. That’s a contentious point but what really is disgusting is they tried to scrape extra dollars out of me by suggesting that I pay to have them replace all 5 studs and bearings “just in case another one snaps”. That’s like recommending they replace the back windscreen while fixing the front windscreen “just in case”. I didn’t have the time, energy or patience to argue the toss. I should have paid the full amount of labour and parts and taken them to NCAT, but these worm companies just sap you of the will to live. In the end they agreed to pay for the labour (only) for something THEY caused. Bottom line: They ripped me off again, like the Col Crawford did years ago when I put a deposit down to buy a ...read more

Took the car in for a trade-in valuation on an i30, was $6,250 lower than the next quote.
Told them that the offer was dismal and they made vague noises about oh well lets see what we can do.
Took them exactly another week to come back and improve by $700 which was laughable.
Go elsewhere, in my experience you will not get a fair deal.

Praise for David Lish for two reasons: 1. 6 months ago he suggested my wife and I look at Kia, even though he was selling (and presumably getting commission on) Hyundai. We ended up buying a Sportage and a Cerato! 2. he did a wonderful deal for our 18-year-old on a Hyundai Getz on the weekend! Son happy, parents happy! So, go visit David!

I brought my car in for a servie a couple months ago at Brookvale, prior to that I was told that one of my reverse lights were out. I didn't mention this to the staff because I thought it was just an obvious thing that gets checked. Only this weekend I was told that my reverse lights were out again - even if it was changed, which I highly doubt it was, it should last longer!
On top of that I mentioned to the staff before the service that my brakes were squeaking, when I returned to pick it up that day I was told by the lady that there's nothing wrong with it and that I need to apply lots of pressure when I brake instead of breaking lightly. It made me feel like a bit of an idiot to be honest, I didn't go there for impractical advice on how to brake! Not happy with that, customers expect to get what they pay for