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Had an appointment with Toby and he never showed up nor even bothered to contact me to cancel the appointment so I was just left waiting and wasting my day! Supposedly "forgot" about my appointment as his daughter had a fall at school in the morning however my appointment wasn't until 3:30pm but never bothered to even text me to say he wouldn't be coming so I'd taken time off work to be here for him and he just never showed up! I chased him up after he wasn't here by 4pm to see if he was just running late (sent a text as wasn't sure there would be enough time to service 2 heaters plus a hot water system if left much longer) and got a quick text reply that he wasn't coming, then when I told him don't worry about rescheduling I'd go somewhere else he virtually tried to blame the problem on me for not being understanding - yes he admitted he forgot about my appointmen as he didn't have his diary with him because his daughter had a fall and he was ...read more
In our defence to this comment,my daughter had a accident at school and was admitted to hospital on that day.i had my phone on silent all day and admit I forgot a couple of customers to contact.all of them were understanding and were all offered a free service for the inconvenience as was this lady.im sorry I put my daughter first instead of you,but my thoughts and concentration was on my daughter!i saw your message when I came back from the X-ray room with our daughter and responded straight away.all I got back from you was negative responses and being called a liar.im sorry you were let down and I pride myself on promptness and a1 service we offered you a free service worth $89-00.unfortunatley we had a family emergency and do hope you never gave the same happen because I know if the shoe was on the other foot I would understand.
