Duct Masters

Firstly, this is genuine review unlike a lot of the others i read when searching for someone to clean my ducts and service the central heating unit. I called Duct Masters to book an appointment and was greeted by cheery, helpful staff. The appt was booked for 10.30 the next day and at 11.10 after no one had shown up I thought i had made a big mistake. I called the office to find out what was happening and was told they would get back to me in 5 minutes which they did and explained the technician was close by, which he was. Sam the technician turned up and i would be struggling to find someone more professional and attentive to detail than Sam, he just did a superb job, very thorough and had complete knowledge on the system and what needed to be done. It is very rare that i will compliment service providers but Duct Masters and Sam exceeded my expectations and i have already passed their details on 2 others who will be contacting them.

After cleaning we were left with a dislodged air intake shoot which made it suck up insulation and blow it all over our house. They blamed poor installation but it has never happened before it was a snug fit! Cleaner wasn’t attentive enough to notice. Wouldn’t call them duct “masters”. Got stung $60 for them to come out tell me it wasn’t their fault.. who else dislodged it? Not happy, look elsewhere.

Anne H, you're spot on.

AVOID THIS MOB.

Rang a month ago to book, no one was in who could take my booking. "They'll call you back in half an hour." One week later, still waiting.

So I call them again and finally get to book in, above their advertised price by the way. Whatever, I need it done.

The night before the appointment, they cancel.

You guessed it, their "technician" is sick. Where have I seen that before?

And worst thing is, they want to re-book for ANOTHER 3 weeks down the track. Are they serious?

Totally clueless, mickey mouse, operation.

I had them out to clean my ducts twice and will be looking elsewhere if I ever get my ducts cleaned again. First, it didn't make any diffference to our air quality - perhaps there is some truth in what they say about duct cleaning not being necessary as all it seemed to do was stir up more dust. I had a layer of dust around the house which had just been cleaned before the guy came to clean the ducted heating. Since then, there is no noticeable improvement in air quality. Secondly, I agree with what another reviewer said about the people on the phone being helpful but the technicians they sent out not seeming quite as professional. The second guy we had out made too many personal comments about my family and our things as he went about doing the ducts, was opinionated and not a pleasant presence in our home. We've definitely had much more pleasant tradies in the past. Note too that a lot of the glowings ads on this page are posted by the business themselves.

CUSTOMER TESTIMONIAL POSTED BY BUSINESS

Excellent-Clear and Capable

Eunice from Surrey Hills