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Unhygienic & un sterilised tools. Spraying a bit of 'hit & miss' alcohol doesn't sterilise them. I too had been a customer since their first days at the smaller location. The straw that broke the camels back was Christmas Eve & left me in tears. I had an appointment with a particular staff. Arrived there to be told they had gone home. Seeing it was Christmas Eve I was desperate. 3 1/2 hrs later & 3 girls later, I had a cut & burning cuticle, a gap between their 'so called' Shellac polish & my cuticle that made it look like at least 2 weeks of regrowth. Why are they always pouring nail polish from one bottle into another & why do some of their polish bottles have stickers stating its another colour. What they use is NOT SHELLAC at all. It is ACRYLIC GEL. CND are the only company that make SHELLAC which doesn't ruin your nails by soaking them or grinding them. Look at your nail bed next time. It will have white raised ridges. The NOISE at times is DEAFENING with other ...read more
Won't be returning. I appreciate that the service is suppose to be cheap and cheerful, but this is taking it a bit far. I clearly had someone who was training doing my pedicure. Staff cut me to the point where I bleed twice while doing my cuticles, didn't scrub or remove any dry skin off my feet (basically staff wet my feet. Cut me and then massaged one leg but not the other. When I pointed it out staff literally ignored me) someone else then painted my nails while staff watched and to be honest by the end I was so exhausted by the language barrier and how long it was taking that I just left.
I had a mani/pedi. They got the job done real fast and the shellac looks flawless on my nails but if you are expecting quality service, I would not recommend this place. They received me with a smile but I felt really rushed the whole time I was there, even though there was only one other customer waiting and who had arrived halfway through my mani/pedi. 4stars for skills. None for customer service.
