Essential Beauty Frankston

I have been there a few times - over many years, forgetting each time how bad my experience was. This time I won't forget! Rude, snotty, and unprofessional staff talking about their weekend instead of attending to you. Burnt upper lip and eyebrows - appalling. Missed parts on my legs. And I broke out in rashes after - do not recommend this place!

I had waxing done here and my eyelids and upper lip were all burnt.I had a wedding to attend for a family member the following day and was covered in red angry eyelids and upper lip!
I emailed with photo proof taken 24 hours after the waxing,a week later no response! I went into the salon and they phoned the management who was on a day off, they offered me points towards future service. I Informed them i was not trusting their service and didnt' want them anywhere near my face again and requested my money be refunded. This is not a shopping centre i generally go to, as it's out of my way. I asked if management could authorise refund over the phone. This was refused and was told management would phone me between monday or wednesday, the following week as it was management day off. Despite having just ...read more

I have been going to essential beauty frankston for the past few years, and it used to be a great place for waxing and all your beauty needs, but in the last year its gone down hill, the staff arnt nice and hardley smile, and miss quote you with prices, i liked my waxing, but i think it needs to go back to what it used to be, better staff and better environment. I recently got a peircing their and was quiet nervous about it, the staff who done it wasnt nice or anything and it made me feel even worse.

They are always very helpful and will always try and fit me in even if I walk in and don't have an appoitment. If there is ever a problem they will always try and recitfy it and will always find a solution. The store is clean and all the staff are all well trained and know what they are doing and can always give accurate advice. A pleasent place for all your beauty needs.