Fastway Couriers

I have always found their service to be reliable and on par with other courier companies in the area.

There are some drivers that let the team down but overall I think they're great.

Worst courier service in Australia. They don't care. They don't even take your call IN THIS COUNTRY, so we have no idea if they are underpaying their useless telephonists. Their website doesn't work properly. They don't actually try to redeliver your parcel on the day you redirect it to. When you do call and set another day verbally, they don't apologise for their inadequacies, nor do they deliver on the NEW day they arranged. If you call and ask to speak to a manager to make a complaint, they say none are available. I would never use them. I have contacted the sender of my parcel to ensure THEY never use them again. I will never buy any other goods that use this courier.

These guys are the worst! They never ever ring the doorbell, always claim delivery was attempted and the one task they were actually created to do never gets fulfilled. Honestly, if you want a package to be delivered in a month or longer go with Fastway but make sure you get tracking and it's insured because you might never see it again. I have had numerous negative experiences with Fastway and now go out of my way not to use them.

Have had 2 experiences both were BAD. No quality of care, customer service is so abrupt and not of help. I just received a text for someone else that their order awaits collection? Need I say more, they have no idea what they're doing and seemingly don't care. I will not buy from any merchant who uses this service as it is just too risky.

About a month ago I ordered some pretty valuable gear online that was to be delivered by Fastway couriers. I started to get a little worried after a week or so when no parcels or redelivery cards showed up (the distributor was only a couple of hours drive away), but figured maybe it’s a busy time of year. Then I randomly got an email from a guy across town saying my parcel had been delivered in error to him.
Not only did Fastway’s go to this wrong address, they left the package when it was clearly marked with ‘No Authority to Leave’. After much hassle, I managed to make a mutually suitable time to collect the parcel and figured that was the end of ...read more