Flames Hairdressing

In response to a comment posted earlier today I would like to defend myself and my staff. The young women who has written of her "so called experience" in my salon had her hair cut on Thursday by one of my senior stylist. The reason for my rapid response is due to shock. This young women was unhappy with her haircut by her regular hairdresser and promptly returned half an hour after her service. After a lengthy discussion I discovered the client in question had requested an asymmetrical haircut (Yes that does mean one side longer than the other) Obviously there was a lack of communication between client and hairdresser as sometimes happens in this industry. I apologised profusely and we then discussed what could be done about this. She was quite prepared to stay with the asymmetrical look and had agreed that is what she asked for.

In response to the Managers comments - I did receive a refund which I greatly appreciated AND I appreciate the efforts she/and her staff made to rectify the first cut. I did express this when I got my refund. I did hug her when the Manager had completed the fix up cut because it did look a lot better then the original cut however, it was not what is considered a typical asymmetrical cut. I wouldn't say I was ecstatic with the cut, I would never had requested it in the first place but it was better then the original cut. I have never seen a person walking around with one side drastically shorter then the other side... if this is typical I would think that it would be usual for a hairdresser to discuss this with the client. By all means, the video can be posted, if the full footage was shown it would show what I walked in with, the 1st cut and the rectified cut. Like they say, a picture is worth a thousand words.

Although I was given a "free" haircut I had to use that money to pay another salon to fix up the original 2 haircuts so I wouldn't consider it to be free. I would much prefer to pay for a haircut that I am happy with. After going to another salon, I do now have an asymmetrical cut but with only about 1-2cm difference between the 2 sides. Due to the original cut it is much shorter then I originally wanted but will have to wait for it to grow out.

So, my final comment is I was not happy with the original hair cut. I think the Manager did the best she could with what was left and that her other staff handled my complaint professionally but at the end of the day, it wasn't what I originally requested and I did end up having to pay another salon to have it fixed.

"A typical asymetrical cut" - What is a typical asymmetrical cut? There is no such thing, each asymmetrical cut is one of a kind, the most important thing is that the customer is happy with the cut, which you led us to believe the second time round. If you weren't "ecstatic" with the cut then why not comment there and then? Instead opting to write adverse comments on a subject which you are not familiar with.



As mentioned there is no such thing as a "typical asymmetrical cut" if you do some basic "google" research you would have easily discovered this, especially if you're requesting this type of cut. If you wanted a 1 - 2 cm difference then why did you not ask for this?