Ginninderra Medical & Dental Centre

Horrible customer service. Lady at the reception was very rude screaming at the patient. When the patient requested for fast service for an urgent case, she in a rude voice said you will know when you come to work in my place. My question is why she is working there when she is not happy to work there and she was not even greeting people properly even before we arrived there. I understand its hard to get workforce these days but it doesn't mean that you hire someone without giving proper training or doing proper resume check. I am sure she has mentioned in her resume that she is capable to handle any stressful situation but I don’t think she was doing that. Rather she was showing her all stress to the customers screaming at them which spoiled our whole day. I don’t want to go back to that clinic ever again even if the doctors are qualified there, it makes me sick even by thinking to cross that reception section. I don’t recommend anyone to go that clinic ...read more

The reception made mistakes twice first did not direct to the doctor we asked for, then put us to the end of the queue. When I raised my concerns, she simply replied that you were the next without any apologies.

There are two or three good doctors and the rest are no good. Some front-desk staff are slow and impolite

The most rediculous waiting times. Over 4.5 hours wait as centre only running with one doctor. Not worth the wait... :(

We were informed over the phone that the centre had the flu shot for 3 - 18 yrs and were able to administer it. The receptionist checked and confirmed with the doctors that my daughter would receive the vaccine if she came in the next day. However, we waited 3 hours to see a doctor who gave the script to buy the vaccine which was not available at the chemist. We do not normally come to this centre and were appalled by the lack of organisation and obvious dishonesty in order to profit. Would strongly recommend smaller gp clinics if possible as this centre is not worth the rude receptionists and wasted time.