Haven Seafood

We went today and came away v disappointed. Slow service and it wasnt even busy, their menu of Ocean treat, family pack and seafood basket wasnt even described in detail on the menu board. The hot chips were overcooked, potato scallops resembled like cardboard, and only thing not overdone was the lemon wedges. Will never go there ever again. Only good thing going for it is the water views.

I took my mum here on a Saturday for fish and chips. We both chose one of their "packs" which was Fish cocktails, seafood stick, prawn, chips and a potato scallop for $14 as shown on the chalkboard. When we paid we were charged $16 for this pack and when queried the female server replied "that's what comes up on the register" and I said that it should be $14 as advertised, she just wasn't interested. We reluctantly paid (thinking back we should have just left) and I suggested they amend the board price which they didn't. So be aware of this.

So we ate the food and it was greasy like the oil was not hot enough, the fish cocktails were so small and thin, the potato scallop was ok but we ate very ...read more

We were looking forward to a lovely day at the Haven, eating fish and chips on the beach with our family. So much for this being the case. When we received our order it looked good and the fish was fine. After biting into a dim sim we found them to be still frozen in the middle. We took them back to ask for this to be rectified and after receiving a new batch of dim sims, the outside was crispy and hot but still cold in the middle. We sent these back also and asked for a refund for these. We were also not given an apology of any kind. The size of the XL chips were not XL and had no salt on them. We will never be ordering from here again - very disappointed.

Being ANZAC day I knew that everywhere would be busy and I do appreciate this. However, waiting nearly an hour for our small order of fish and chips was nothing but a joke. Whilst waiting for our order we unfortunately overheard the blonde lady working behind the counter abuse a customer for misunderstanding the menu. The poor lady had 2 little kids with her and we were standing at least 10 metres away and could hear every word of the abuse. There didn't seem to be any order to which the orders were being completed. A gentleman who had been waiting for over an hour for his order asked for his money back. He was told he could have a refund as they hadn't starting cooking his order. Nobody was given any warning that the wait would be so long. When we finally received our order the chips were luke warm and the fish was dripping in oil. The words "never again" were heard echoing around the shop front and I have to agree. Should have gone to Darron's ...read more

Very disappointed. The blonde staff member working Sunday 7/8/16 was so ridiculously rude to everyone she served. I watched her have a go at another customer and she spoke so rudely to us and got our $50 order completely wrong. We got barely any food for our money and things were cooked wrong. The order was cold by the time they cooked the things they forgot to cook and suggested we were lying about ordering extra food until the other staff member (who seemed very intimidated by this staff member) told her that we did in fact order the missing food. They were so slow we waited 40 mins for chips and fish and one of the tomato sauces was off and dark brown instead of red. We are so disappointed and will never go back. We will also be letting people know about this bad experience as there is no excuse for service like this. So disappointed.