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We recently purchased our new Holden Captiva from Heartland Holden. After visiting numerous car dealers (for all kinds of vehicle makes) my husband and I decided to give our business to Heartland. The team were brilliant, the vehicle was the best value for money. All the staff at Heartland Holden made our decision to purchase from the dealership very easy; the team are upfront, honest and professional. The experience was hassle-free. This is the second vehicle that we have purchased from this dealership. When it is time to upgrade from the current vehicle we know where to head. I highly recommend Heartland to anyone looking for a new or used vehicle.
Had to use NRMA to access problem with motor noise to our Captiva. Heartland Holden Penrith for two years couldn't find the problem and NRMA found it in 30 mins. Their service is non existent & we've been waiting for 3 weeks now for parts & still no idea what's happenng. Their service staff really have no idea how to provide service. We've complained that many times and still no one cares.
Absolutely disgusted with the service I got on my car! Paid $410 dollars and have had nothing but problems ! My fuel filter light is still on (because they didn't clean it out at the service like they we're suppose to) all the computerising in my car has been mucking up because of what they had to change in the recal which is mucking up my central locking. Had Black footprints all in the car and then took them 5 times to clean because they were to lazy to lift up the Mats. They were so polite and apologetic to my partner but when I turned up I got spoken down to and treated like s***. So sick of being mucked around by them and still am in a battle with them for them to fix all there mistakes. Have been back 3 times because they don't fix all of the issues. Have waited hours for my car and was stuck and made walk to the station as they didn't even tell me about the shuttle centre (also heavily pregnant) Please save your self the trouble and ongoing fuel costs (as it takes ...read more
