Lock Bulmer Property Group

Very poor customer service. I have sent numerous urgent emails to them about a serious issue to which I have had no reply. Shameful and disrespectful.

Viewed a property with them. When I asked about the line around the property on the plans not appearing to match the boundary inferred in the advert and at the viewing, Staff 'explained' that it was 'just the marking out of the easements'. This confirmed that the garden was in fact a shared area, but that definitely wasn't the inference at the viewing! This experience has put me off dealing with this agency

Absolutely horrible customer service.

We went to an open inspection. Knocked on the door and were told to wait.

It was an OPEN inspection. NOT PRIVATE. The scheduled half hour ANYONE should be allowed to walk through for a look.

Waited in the hallway for over 30mins while the agent was talking to another couple.

Enough is enough....not worth dealing with this lot again!!

This real estate agency looked after our investment/rental property and later on after the sale of the property and the service was always professional, helpfull and communication was very easy.

While the property was rented out, the agents made proper regular inspections and we were informed about the results of inspection in timely manner, although there were 3 different families living in the house, it was kept in neat and in undamamged condition.

When we decided to sell the property, all we had to do was steam clean the carpets.

The sale of the house went smootlhy, with inspections flexible enough to suit our schedule and Paul (agent) made every effort to update us on everything ether by email or phone. Overall, happy with the service and final results.