Mackay Removals

I was recommended to use these local family operated removalist from 3 different sources (& not family members). Office staff was a great help, tips on how to pack & stuff. The two fellas with the truck they sent couldnt be more helpful and last time i moved took the other company (which i wont mention) 7 hours & these fellas only took 5hrs. Great people, will be moving interstate middle of next year & im definitely moving with Mackay Removals. Highly recommended.

Appalling service. Sent 2 guys, one fresh out of high school, unfit and NO experience in the industry. Then, sent over a small truck despite the fact I listed the large amounts of goods to be moved....obviously it didn't fit....they didnt go back and get the rest either because they had another job to go to! I had also told them it was moving into the second level and the only access would be over the balcony....they did not have the equipment or experience to get my furniture over the balcony (which they did not tell me when I phoned to book them)....which was demonstrated when they dropped my heavy tv unit onto my table (which they stood on to try and get the tv cabinet up!)! They did not bat an eyelid when it dropped! They then had the nerve to charge me for 5 hours labour! It took the Townsville boys 1 and a half hours! ....I had to arrange alternative means to get the rest of my furniture moved too! I would not recommend this service to anyone!