Maitland Smash Repairs

Was sent by insurance company, though probably would have choose them anyway as my family knew the previous owners who were great. All that needed doing was new front guard, new rim, new front bumper and check bad gauge connection. During the repair I get a phone call saying someone had reversed out of a park and hit my car in the new panel and they would have to get a new one, turns out after later seeing the video that one of their employees reversed my car into someone else’s (not sure why they lied). Then when I picked up the car I had noticed the rim hadn’t been changed, they hadn’t told me anything about it not being changed either in the phone call to pick up or when I arrived to pick it up, when I went inside to let them know they had forgotten they then said ohh yes, we couldn’t get a new one so we had to get a second hand one and send it away to get checked, they told me they’d call when it was in, also the gauge hadn’t been checked by an auto ...read more

Wish I'd read the other reviews on here before going to Maitland Smash Repairs. But sadly, I'm just another unhappy customer. I only went there because they were my insurance company's preferred repairer, but after my bad experience I switched insurance companies so I don't ever have to go there again.

Excessive delays and repeated lies about when my car would be finished. I was told every day for a week that it would be ready 'tomorrow'. They continued to blame anyone else they could for the delay. When I finally got it back, they'd damaged a part near where they were working. They tried to say this was a coincidence. The 'finished' job doesn't look very finished, either. The respraying doesn't really match the paint of the rest of the car.

Never again. Car went in with dent on rear door. Got car back and the paint job was terrible, they marked the leather seats, broke clips inside car, and stuffed the sat nav. I will never advise anyone to go there.