Real Estate Agents
Mallacoota Realty
(03) 5158 0266
57 Maurice Ave
Mallacoota, VIC, 3892
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Not impressed. I rang to book holiday acommodation and they told me the house was available for rental. I rang the next day to book it in only to be told that someone else from the agency needed to get back to me in a few days time. They didn't get back to me so I rang them. The person told me that the house was booked and that at the time of my enquiries there was a tentative booking!!! So why didn't they tell me there was a tentative booking? Now it's back to the drawing board for me! I have been to Mallacoota many times and won't be booking through them in the future.
Thank you for comment. In response to your comment, our holiday property manager is only in the office Monday, Thursday & Friday. This being the case, one of the other staff members may be able to look on a calendar for availability, but the booking of properties is left solely up the holiday property manager. This is the process so that properties are not double booked.
We get a huge number of enquiries coming through the office. Unfortunately not all bookings are answered immediately. We do try to get back to everyone within a reasonable period, however we are only human.
Maybe we should start commenting for every person that cancels or just doesn't turn up to their booking. It would have been much more appropriate for you to email us your disappointment rather than posting online and not putting your actual name to the review.
Regards
Kerri Warren