Mater Imaging

The late night staff are lovely and chatty . Makes the whole experience of having a MRI Head less stressful .

The facility is now quite old and tired. For example the change rooms for women having mammograms are in full view of the inpatient waiting area with only a flimsy curtain as a screen. Their equipment is not state of the art and much of it needs replacing or updating, e.g, contrast enhanced Mammo is not available. They did finally update their MRI to a 3T machine (well overdue!!). Patients expect to get the best service and the best staff and equipment when they are paying high fees. They overcharge for inpatient radiology without prior disclosure of their fees which is against guidelines and grossly unfair to inpatients especially considering they have no alternatives. Their billing systems are chaotic and archaic and their accounts staff are rude.

I never give bad reviews, but this time i have to. So unprofessional and in-personal. Just money grabbers. I've come here twice for my annual breast ultrasound. Both times i left so angry with the service. Anna took my last scan, she talked over the top of me so as to shush me up while i was asking her if she could see anything obvious on my scan. She wouldn't explain the results to me after i asked her multiple times, i was there because i was worried about a certain pain i was having and $230 later I got nowhere by seeing her. The whole time we just sat in silence, she would have said about 8 words to me and then gets up and says, right well your done and walks out the back door. Does patient care mean anything to you guys??

Professional service and they keep on time. They also validate your parking which is a extra benefit as street parking is sometimes difficult around the hospital.
They are quite busy too but there are lots of chairs in the waiting area.
They don't bulk bill but they can process he claim to your private healthcare provider for you.

I was very happy with this service provider. They completed scans of an acute injury I obtained. They sent a bill to my postal address within a few days of the provision of service. Very professional, clear billing instructions. Highly recommended.