McDonald's

Congratulations to this McDonalds for this clean restaurant. But on arrival we were cornered by a staff member to use self serve. The staff member walked off part way through. As we found the program not user friendly with too many options, I queued at the counter behind other customers. As I was about to be served the staff member took us back to the self service and placed our order. We waited a long time for a basic order. The staff moved slowly and the drive-thru service was given priority, with not many customers in the restaurant. We finally received our order. Our chips were cold and doughy. It's a hit and miss with chips - I accept that sometimes they have cooled but these chips were not edible. Also cheeseburgers were cool and fillet-o-fish burnt on one side. I spoke to the same staff member as I could not identify a manager. I just wanted a replacement fries for child's McHappy Meal and this was denied. Thanks not McDonald's for the Unhappy ...read more

Again, no straw. The screen on the wall was a revelation as to why I haven't, for a long time, been able to leave Maccas without checking that I received what I ordered. Staff at Maccas live with auditors looking over their shoulders. The people at the MacCoalface care naught for accuracy. They are focused on statistics on the whipping-screen. The screen waves a corporate finger at workers, tut-tutting and beeping at anyone slowing down to pay attention to what they're doing. MacDonalds seem to be forgoing the conventional wisdom of the tortoise and the hare and instead put both in the meat-grinder. Research shows that few enough people complain about hare hair in their meals to justify the tortoise soup. Human workers are not robots, no matter how much you treat them as such. They get tired, they have to focus, they have to think. Trained workers are our future and Maccas churns out human battery hens, 21st century epsilons. It's a disgrace, and no straw ...read more