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Steer clear of this company:( They visited my home four times and my Daikin ducted heating still isn't working. And I'm out of pocket over $1000.
Initially I was told the unit likely needed a clean and service and that was done on visit one. I paid $400+ for that. The heater still didn't work and the technician said a part was required, for which I had to pay $640 upfront. I did so. On visits two and three the technician said he had been given the wrong parts. By visit four he was saying what was required was, in fact, a valve. I asked why I'd paid for expensive parts that didn't make a difference and may not have been required, and when he would be ...read more
Do not use them! Although the salesman was friendly & helpful and the installers cleaned up after themselves the basic errors and awful customer service following installation were a nightmare! The job was completed by subcontractors (if you read all the tiny smallprint in their contract they are allowed to this; as well as many other things). The new safety power board was not inspected as required (I had to query this in order for an inspector to be arranged & then a certificate couldn't be issued due to remedial works being required). In addition to this the electric cabling was not secured in the ceiling (just laid diagonally across the joists), the A/C unit wasn't properly drained and wasn't properly secured to the floor (it was stuck down with silicone sealant that cracked & failed within 3 months). The company were rude and condescending when I reported the issues to them and they often said one thing over the phone and then put something else in an email. I ...read more
