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This is my second review for Mercs Plumbing. Our first experience was very positive but our second was not so I thought I should balance our point of view. The summary version is that we were left hanging with little communication for most of the Friday and the following morning. The work did go ahead in the end, but we would have cancelled out of sheer frustration had the sparkie not been booked for the following Monday.
The long version: Tony was booked in to come out and disconnect our gas oven and cooktop first thing Friday morning. 9 AM came and went, so I rang at 9:30 AM and got voice mail. I left a message asking to ring me back. 10:30 I still hadn't heard so I rang again, this time I got him on the phone and he said due to trouble with his van he didn't know when he would be out here but he would try for the afternoon and keep me informed. At 3PM in the afternoon he rang to say it would ...read more
First he forgot to ring me back but I forgave that. Then we arranged for him to come the next afternoon to fix a leak and to ring me 30 minutes before he was to get here. Next day: no call, no visit. I haven't heard from him since. So unprofessional. So I got another plumber to do the job - one who was reliable.
Not many trades will help you out they way Mercs Plumbing did. Blocked toilet, every other Plumber wanted to come out and charge in excess of $100, some up to $200 and it was only by chance I googled a local Plumber around our area that i came across Mercs Plumbing who not only saved us $100+ dollars, we managed to fix the blockage ourselves in less than 1 min with his advice! And such a happy friendly personality.
I called Tony yesterday about a blocked drainpipe. We were first time customers. He gave us an approximate quote over the phone. I quite like an "approximate" quote, because it's very hard to provide a reliable quote without seeing the issue, so I don't trust fixed price plumbers. Tony then said he would come out, have a look and then let us know if it was going to cost more than the initial quote. As it turns out, it was a medium-size problem, he fixed the blocked main drain for the initially quoted price (reasonable) and he worked quickly and was done within the hour. He's pleasant, polite, explains what he is doing and he's thorough. I will ring him again next time.
