Minicom Laptop Repairs

I too have found this business disorganised. My company needed someone to come out and work on the 30+ laptops we use (network and software cleanup) so we called Minicom and asked if they were able to do this within the following week. They said they could bring their 13 year old son who is very knowledgeable with windows xp after 4pm when they had picked him up from school. I am all for giving kids an insight to an environment that they may take as a career but in this instance I would not feel comfortable allowing a minor to conduct work on equipment that has sensitive information and has no idea how to conduct business in a work environment. They did not seem phased about how uncomfortable I felt with them bringing a minor and allowing them access to our laptops and network and any other things that must be taken into consideration.

This business has no idea - customer wise and pc/laptop wise. Will try to sell secondhand items for the price of new items. When I rang the business number there was no answer or answering service so I rang the mobile number and was greeted with "who is this?". Looks like a laptop wreckers rather than a repair place. The person who spoke with us was disorganised and certainly has no people skills. Was rough with my laptop as they scratched the lid when trying to open my laptop as they put it upside down on the bench with no cloth to rest it on when working on it. As soon as we saw this we abruptly left seeing that the person running this business had no incling of customer service. I would avoid this business at all ...read more