Vehicle Body Work
Mt Waverley Body Repairs
Open today
8:00 am - 5:00 pm
(03) 9544 3744
7 Lionel Rd
Mount Waverley, VIC, 3149
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Service is absolutely shocking.
I work for a group of hotels and I know what customer service is - Mount Waverley Body Repairs has none.
I was recommended by my insurance company to go to MWBR, they provided me with a loan car on the Monday and told me that my car would be fixed by the Friday. They called me on Friday morning and told me that my car was not ready and to 'keep the car until they call next week'. I had the car the entire weekend and all the way through to the next.
I had not received any updated via phone or text until Friday at 3 pm. I work a 9-5 job and missed their calls. ...read more
We regret that you had an unfortunate experience with us and your comments have been noted, but with all fairness we did our very best to get your vehicle back to you as soon as we could. Unfortunately the delay on getting your car back to you in the 5 day time frame was due to parts being unavailable, hence why you had our loan car for 14 days. I'm glad you are happy with the work that has been carried out on your car. We do our utmost to keep our customers informed on the progress of their car, and we will look at improving this procedure, despite your comment that you were only contacted once on Friday 3.00pm, this is completely untrue, we tried several times to contact you. For future reference, when borrowing a car from either a Hire Car Company or a even a friend either for 1 day or 14 days it is common courtesy to return it with a full tank of fuel, as was the case when you borrowed ours. I do not find it unreasonable to charge you for fuel, when you had ...read more
I actually have had good experiences with them when we were sent here by Ozicare (auto and general), one of our cars was in repair for panel damage here and while they were working on it someone smashed into the back of our other car so I picked up one car and dropped another off within 1-2 weeks. both cars panel damage was repaired/replaced perfectly as far as we can tell so far. the only thing I could complain about was that they are not always too forthcoming in phoning you to tell you car is ready to be picked up (or that is required a bit longer) on scheduled completion date -you usually need to ring them. Our window tinting replacement was not don't when we picked it up, which was on their form from Ozicare, so when I brought this up she noticed Ozicare had not allocated a $ amount for it so she said she would chase it up and get back to me, i waited about a week for a call back and then rang myself and was given a contact to call to get job done an they ...read more
Do not recommend. I too had advised to go here from RACV, i needed a single headlight repaired. After getting the car back the indicators no longer blinked and the high beams couldnt be switched on, not sure how they managed to return the car with more problems than when it was sent in. Very poor
