OPSM Ringwood

I don't usually bother with Reviews but I can not speak highly enough of the Manager of OPSM Eastland. My husband did not like his lenses after choosing them and I thought we had basically thrown $1000 down the drain [we had chosen the top line for everything- this is not the standard cost of their basic line and lenses]. I went in to the store and explained my situation expecting to have to pay more to have them changed. The Manager was so quick and efficient. With outstanding customer service and focus he explained that they replace them if the customer is not happy. Not only did I not pay anything, I actually qualified for a refund as store credit as my new lenses were cheaper! I picked another set of frames for my husband. When my husband got home late from work he stated that he would have preferred sunglasses if possible, so I embarrassedly called back the following morning and cancelled the second pair. Even though they had already started ...read more

Always had great service at OPSM Ringwood. Yesterday was no exception. My daughter broke the frames of her glasses at school, took them in straight after school , we walked out with new ones in moments. They sorted out the insurance we took through them too. Great service. Thank you!