Pack & Send Hornsby

The lack of profesionalism at this store was clearly visible. Our deliveries were late and poorly packed.

Huge air gaps, wrong box, hence crushed box. No foam pellets as requested in the box, or just barely enough to cover the bottom. After we complained to head office, Hornsby Pack n Send then asked us why we contacted head office. Then they told us not to send any more packages. I thought OK. That was that. Bad service provider. Wont see them ...read more

The Pack and Send service is a good one however the customer service at individual stores can be variable due to the franchise nature of the business. I had a less than stellar experience with the Hornsby store however having provided some feedback to their corporate offices in a Sydney I was referred to an office near to the pickup location who were a pleasure to deal with.

Terrible customer service, expensive. I paid for Priority Express air delivery service Sydney to Adelaide, which they sent a day late, by road not air, and don't care less. Don't use them!