Car Dealers
Peter Warren Dodge
Currently open
8:30 am - 5:30 pm
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Let me tell you something about this dealership. You will not always get professionals as their staff turnover is very high. Reason being that they are too cheap to hire new staff for expanding areas. I know so many people who have left due to having too much work thrown at them. They seem to hire on a false pretense by skimming over the duties you are expected to do. Then they change things so that the job staff were hired for is not the same job later on because they have thrown so much extra jobs at them. They are obviously way too poor to hire extra people. They will remain open and will expand simply because people will buy cars. Their Family Values have gone out the window. Oh and by the way 'pwarren' do not bother to try and rectify this as it is pointless.
Lots of Love :P
let me add something re the peter warren group....
bought a demo model 2010 ford focus at end of 2011. i was told of the 3 year factory warranty. my fault for not asking when that started. i NOW know that starts at the time the car was initially registered by the dealership and NOT when i bought it 18 months later. i should have asked - they certainly were not going to focus on that (excuse the pun) when letting me know of the "3 year ...read more
Thanks for taking the time to place this review. I apologise if the warranty start date was not properly communicated to you. I can assure you that it is Peter Warren Group's company policy that all sales staff disclose the warranty start date during the sale of all demonstrator vehicles. The policy includes adding the warranty start date to the sales contract and obtaining the customers signature to ensure that they are aware of the start date.
We would like to chat with you further regarding the warranty start date and vehicle protection plan on your vehicle. Can you please send us your contact details and vehicle registration to [email protected].
Hi pwarren
Thanks for the response. The "warranty commenced" date is indeed as you stated in the contract on the second page of the contract. It is under a heading (in red) of "special conditions". Like a few other items on the contract it also states in red that both parties are to initial that bit. It ends up that out of the handful of places were initials need to be placed this is the only one spot that is not initialled by either party and I guess the only spot that was, let's say, "overlooked" by both parties.
I NOW understand that the date of purchase of a demo model has no bearing on the beginning of the factory warranty so that is not in dispute as such. I also believe by looking at certain forums on the net that the naive ones amongst us can fall into this not knowing. Certainly something I have learnt in this experience and can pass on to others just as naive as myself
Hi pwarren
Again thanks for the response. With respect to the extra dealer warranty that is not something that I would be interested in since it is conditional of services over and above the ford factory suggested services. We only do approx 10000 kms per year so I really can't justify such a hectic servicing of our car over and above the norm.
I was WRONGLY under the impression that this extra warranty was conditional on annual scheduled servicing - yet another lesson for me
APOLOGIES AND MY MISTAKE
contrary to what I have stated above I am now recalling that the fact that the factory warranty started at the time the dealership bought the car (18 months before I did) was brought to my attention at the time I bought the car. I can't recall specifics in the conversation at the time of the transaction but I do remember that I was not going to get a full length of warranty between the factory and the dealer warranty so that must have been it. I apologise for not remembering before I wrote above.
However I do still stand by my other points- the overcharging of my previous repair (that's a fact) and not being aware of the fact I need additional car servicing to qualify for the dealer warranty.
Apologies for my lack of recollection on the first point
I bought a red car from them about a year ago and bought the paint protection cover with it witch it costed 900$, and it has 6 years of cover what they said, the car colour is fading and they wont anwer your calls or respond to u to fix it ..... and ur going waste your time on them ...... DONT GET IT !!!!!
I'm sorry to hear about this. What car did you buy? Was it a new or used, and who are you trying to get in touch with?
It used car and moterone is looking after it since November last year, every time i tryed calling them no one answers the phone and when they do its a different person and they don't know who i spoke to last time and they make me send the the claim forms again.....
Hi Riyad,
Can you send your details to [email protected]. We'll need more info off you so we can contact MotorOne ourselves to find out what the hold up is.
Thanks.
i sended the details no one has got back to me yet ..... like i said there is no point making u wait till ur get over it ....
Hi Riyad,
Our customer care team manages the [email protected] inbox as emails come in. Unfortunately, the team did not receive your email, hence they have been unable to get back to you. Please call the customer care team on 1800 927 736 at your convenience.
I had my car a 05 falcon xr6 serviced with Peter warren Ford. Very disappointed when it mentions checks of battery terminal, cleanliness, security, electrolyte etc and only 2 weeks later on the 25th Christmas day evening in the rain 6PM, my battery dies. Had to call up and join NRMA, guy took 10 - 15 mins to figure out it was the battery, replaced it for $200 and the car starts up right away. Why couldn't ford dealership servicing not spot this problem that took a NRMA guy in a van 10 - 15 mins to diagnose and fix? Missed Christmas, waited in the rain for an hour for NRMA to show up. Very poor servicing, I paid a premium to continuously service my car at a dealership because i thought they would do things properly, not the case apparently.
I was looking for a car for my dad over the weekend and thought Peter Warren would be a good start as it has great range of cars and my brother has bought his Dodge from here before.
Soon after arriving I was greeted by one of the rudest sale staff i've ever meet. They never seem interested in making a sale, never make any kind of sale pitch or info on the car and when i asked for the price of a used Toyota Camry they quoted about 25k i ask if it was possible to neogiate as it is a little over my dad budget and they responded in a rude tone "well look for another car". Needless to say i was stunned and took my business elsewhere, they did not even bother saying bye when they see us walking away.
Ended up buying a brand new 2012 Honda Civic Vti-L on the same day from another dealer.
I know this response may be overdue, but are you able to recall who it was that you spoke to? This salesperson is not a representation of the service offered here at Peter Warren Automotive. I do apologise for the service you received. Hope you're enjoying your new Honda.
