Pool & Spa Warehouse

purchased a pool cleaner and asked advise about a leaf catcher. The highest recommended leaf catcher was the Zodiac Leaf Catcher. The staff advised me that the Zodiac Leaf Catcher would not fit my hose as it was of the push on type and not the twist lock type. The staff convinced me that their Aussie Gold leaf catcher was of equal standard and would be able to connect to my hose.
After installing the Aussie Gold catcher, opening the container was a struggle to say the least. I complained to another staff member and he admitted that they were inferior. I then ordered a Zodiac Leaf Catcher from another supplier and fittings to adapt connection. To my surprise when the Zodiac Leaf Catcher arrived it already contained the adapters and instructions in the manual how to fit them. I had two staff members tell me it would not fit. In summary either the staff have ...read more

Worst company. Have 3 broken pool cleaners and they will not replace under warranty. Avoid. No after sales service. I have basically lost my money and have a dirty pool!!!!

NO WARRANTY CARE

I called so many times and asked for warranty , the Blacktown store did not care and even though the Penrith store tried to help they could not make Blacktown return my calls i was told to take the matter further. Very bad when the headoffice will not help BEWARE!!!!!

Warranty Issue Warning
Best be careful when reporting warranty issues with Pool & Spa Warehouse Blacktown. Company shows no customer empathy - didn't log the warranty claim - finally logged warranty claim after not hearing anything for 72 hours. Their only concern is telling you how busy they are and "Yes we stuffed up as humans beings do". Then comes a empty apology and not much else.
I know I wont be going back!

They came out for a service call after I waited all day even though I was told 9 they booked another service for today 30th when I rang to get a time I was told they knew nothing about it... I was a long time customer not anymore