PROCHECK Automotive

Procheck Automotive really deserves a negative star for their appalling service of my vehicle, It was that bad I needed to go to another mechanic and have the service redone. when asked about their poor workmanship they straight up lied saying they complete the service correctly and wouldnt refund the money spent with them.

I recently visited PROCHECK Automotive Mechanical & Dyno Tuning for Vehicle repairs and unfortunately my experience was not good at all. The service I got was subpar and left me extremely dissatisfied.
I took my 4x4 for a diagnostic assessment, parts to be fitted, service and dyno tune. However, not only was the problem not adequately resolved, but it also seemed to have worsened after their intervention.
The communication was lacking throughout the process, I hardly heard from them regarding the status of my 4x4 and when I attempted to enquire about the progress, the staff appeared indifferent and uninterested in addressing my ...read more

The business was unable to supply my goods (from online ordering) in a timely manner (their supplier) so in the end decided to refund me. A good outcome.

I do not recommend this business for online purchases. I believe their website ordering process is misleading when it comes to cost of postage, and I have found that their phone operators just give excuses that the boss controls everything and they can not act, just take messages. They do not answer emails, and even when they finally agreed to refund me for goods not delivered (after several phone calls) , it starts again with excuses and failed actions. I gave them opportunity to rectify this before making this post. And Ill remove this post if and when they refund me.

If I can give a negative star, I would. Won’t own up to their stuff ups. Just strung us along and left us hanging after spending time calling them.
Won’t use this company anymore. Won’t recommend it. Customer service is poor and they are overbilling customers.
My husband requested for a $300 fixed price servicing, as we have been getting a fixed price - over the phone. The girl at their head office Angela prepared a work order for a 300,000km service instead (this is what she said). The mechanic Josh from Caloundra, turned up and proceeded to do the work without discussing what work he was going to perform - a 300,000km sevice and my car has only about 127,000km (that the mechanic has noted). The work done didn't warrant the charges. We were charged over $300 for labour for a work done in an hour. They claim, they have a call out fee - they are mobile mechanic for crying out loud.