Rhythm Snow Sports

Very dissatisfied and disappointed with the service by a guy named Rosco. Approached us and rushed us with our sizes. Went to rent snow gears. Requested for Jacket, pants and shoes. Did not asked for sizes and just got us the gears. Jacket, and pants was too big. I am medium size but he gave me size extra large. Obviously it was way too big, but when asked if I can try at least a large he said no and said its too small for you without letting me try it. Requested for size 45 snow shoes but was told was too big that its about more than an inch space inside, gave me 44 but still too big and said I cant try 43 anymore. We continue to deal with him politely but he still behaved with attitude. He was trying to intimidate us by speaking loudly, rudely and sarcastically. I believe his colleagues had witnessed it as well. When another guy came and attended us because it seems Rosco wasnot interested in attending us and other customers. I got measured correctly by the other ...read more

Shopping online with Rhythm, easy-peezy. A few hick-ups throughout the whole process even to the moment I opened it upon arriving in the post. However, the issue was resolved without any loss of hair. Customer Service I received throughout the entire process, from multiple staff was superb! Will do business again in future.

Worst customer I have ever experienced...



From the moment we hired our gear to returning it... Had the same shop assistant that was extremely rude. Eye rolling, smirk on staff's face, comments under staff's breath. Staff needs a serious lesson in customer service and to adjust attitude.



You aren't the only ski hire place at the snow!



Will NEVER be returning and will be telling others of the terrible experience!

Went to Rhythm on the weekend to grab some hire gear to go snowboarding. The service was awful we were there for 30 mins at the front of the line, finally when we got served we were treated like the "annoying customers" and rushed through like a bunch of cattle. After paying top dollar to hire a new 2011 model they strapped some old, broken and abused bindings on to my new board. I didn't pay any attention to at the time. ...read more