Schots Home Emporium

I bought a $300 lamp online which arrived damaged. Because it was more than 3 days after delivery before I took the lamp to the store they flatly refused to replace the dameged item or refund my money. Do yourself a favour and shop at Ikea instead. These people do not care one iota about their customers...

I am currently at the point where I would pay money to return my goods and get a refund and then never ever go to Schots again. Here's a quick list of my frustrations.

1. I ordered goods that were in stock, but after payment I discovered that it takes over three weeks to get items delivered from Geelong to Melbourne. Are they using a hand cart? This could only have been slower if they used Australia Post.

2. Goods in stock become out of stock on the day of delivery - three sets of matching taps became only one set of taps. However, that one set has given me ...read more

I have ordered from Schots online before and was very pleased the 3 times that I did, but my mum and I went into the Cliffton Hill store for the first time 3 weeks ago and we loveddddd it.
The set up is unusual, but you just simply wait your turn at the register and someone will help.
Thank you to Evan from the bathroom area and to Ayswarya and Melanie from customer service. I am very happy with the the products I have received so far and can't wait to get the rest :)

Massive range of unique products to suit every budget and such wonderful customer service! The only place I shop for my home.

I would recommend shopping elsewhere. I made a purchase here, after 6 week and arranging a delivery time, I was advised they did not have the product. I was informed 20 mins prior to the scheduled delvery time.