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Had a 3.30 appointment for a wash, trim and blow wave. On arrival was informed that there would be a 10 minute wait and I was offered a cup of tea.....no problem. Around 4.10 my hair was washed.....at 4.30 I inquired about the wait time....it would be another 10 minutes or so. I voted with my feet and left (hair washed but that's all).