Scott Bros. Eastern Subs Pool Mart

During the current climate it's important to support local business and I would like to acknowledge the professionalism and dedication to customer service by Bob and his team.My pool filter stopped working on Xmas morning 2020 and I was at a loss as to what to do as I had guests coming for Xmas lunch.
I msgd.Bob in the hope he might be able to shed some light on the problem and maybe provide a solution by txt. To my surprise I received a callback in 15mins and he was able to diagnose the problem over the phone . Bob arrived at my house and repaired the filter all in under an hour. We asked him to stay for some food and drinks, but he said he had a further call to make.When i received the invoice there was a very lare discount on the labour component as a goodwill gesture.
Highly recommended.

Fantastic service! Excellent and knowledgable staff will test your water sample for free, using the latest technology and advise you on exactly what you need. Never the hard sell, sometimes you don’t need anything, brilliant!

So unhelpful, a relative has been calling them months to come and fix my pool. They eventually came out, when she wasn't home and fixed only one of the things she asked for. Came back again and the part they fixed was broken again. When she told them all the things they needed done, they told her they don't actually service pools they just sell stuff. Should have told her that in the first place. Would never recommend they are so rude! Don't want to help anyone and charge ridiculous amounts for poor work! Will not be going back.

Always great advice and friendly service. Installed my new pool pump very quickly and it has been fantastic. The gentlemen in the pool shop always give me a hand carrying salt to the car which is much appreciated.

Almost a week later am still waiting for them to call me. They are too busy these days to offer service apart from in store. I guess the good that came from their lack of service was that I found someone else who couldn't be more helpful.