Shearwater Resort

During the week 25/11-30/11 we stayed at this resort. We have stayed here previously over the last 5 years. This year and last year was in the penthouse. We have noticed the cleaning standards have been dropping slowly over this period. I find myself having to comment about this year in particular and my complete disappointment at the management’s attitude to such. In one of the children’s bedrooms we found the mattress protector was filthy with stains all over it. I called reception and reported this, the manager came up and looked at it and all he said was that he apologised. Clearly management isn’t checking the cleaning standards as this has obviously been left for sometime. I also find myself appalled that he said the mattresses had just been sanitized, why bother if you’re putting a dirty stained mattress protector back on top. During our stay we also found the lounge was filled with food remnants and the draws in the bedrooms were also ...read more