Dry Cleaning & Laundry
Silver Service Dry Cleaners
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My dress was returned to me with four damaged straps with the silver end pieces missing and the straps left fraying (or where Silver Service Dry Cleaners had knotted them together). I only discovered this when I got the dress home. The care instructions said 'Dry Clean Only' and Jessica the Manager upsold me to a $50 'Delicate Care' which I paid for over and above the care instructions.
Vivian the owner will not return the four ends to me (Vivian initially said she found two in the machine, then Jessica told me that they had three and the last was 'in the machine'). So I have no ends to even try to use to repair it, and Vivian won't even refund the $50 Delicate Care charge. The dress was returned to me ...read more
Don’t use this business! I had the worst experience, zero accountability for items ruined. The owner told me she can’t take responsibility for everything that goes wrong. Well I’m afraid, as the owner Vivian, THAT’S YOUR JOB!
Emily, your loose button fell off your jacket, and was then located and re-sewn on.
Your dramatics are hardly warranted given the circumstances.
