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Tried this service for ironing of several business shirts and blouses. Clothes were returned - couldn't tell if they've been ironed. NEW creases were IRONED IN to the blouses, not ironed OUT. One blouse was returned with a new stain. Returned the blouses to be ironed again - they hastily ironed over (unsuccessfully) some of the creases, not all.
They obviously have no standards. Do not take pride in their work. My tumble dryer would've done a better job. Never going back. Cheap service, but still not worth the effort.
We and a lot of our friends have used this service for many many years and have always been satisfied with the level of service whether the ironing was picked up and delivered or taken to the premises.
I cannot believe this is the sort of service you were offered.