St George Bank - Head Office

We went to St George Kogarah branch for a business banking matter, to add additional signatories to the accounts as one of the staff who handled payments was going overseas. A relatively simple request that should have been handled in a few days. Not so with Kogarah branch which so we are told sent the documents to the wrong department and even after that has failed to make sure the request was processed. Three weeks later and after numerous phone calls to the branch and business banking the issue is still not resolved. I can only suggets that anyone who is serious about thier business and ability to operate, do not go anywhere near St George as the incompetance and interest in getting things sorted is zero. Certainly not the bank they used to be and I will be taking business banking else where.

Unfortunately this is not a positive review.
I just had the misfortune to call the St George help line regarding a fairly simple issue or which I needed a bit of help. They took ages to answer then the person on the other end was rude and aggressive. I went through their 5 or 6 stage complaints process to leave my constructive feedback and it kicked me out at the end saying the system is not working right now try again during business hours.
What an odd way to deal with a cust0mer.

I am shocked after the banking Royal Comission that your bank has raised the fee for depositing a foreign cheque for under $400 from $10 to $40!

As a solicitor and a large shareholder of Westpac shares I am shocked at your action.

Julia Lever

St G is no longer a friendly and trusted bank that puts the customer first.

Just another greedy, inflexible and uncaring bank.

Shame on you St George Home Ownership Services Kogarah for sending one of your customers finance application to us a huge breech of privacy