The Good Guys

The level of customer service is abysmal, to the point where giving it a single star seems generous. Certain staff members display consistent rudeness, wearing perpetual grimaces as though they despise their work. I have no intention of returning to that store ever again.

We have bought all our household white goods computers and printers from the Good Guys Gepps Cross since before they moved into their big showroom. We used to get great service and would happily recommend them to everyone. On two occassions in the last 6 months I have walked out without purchasing the products I wanted and gone across the road and given them nearly $2000.00 worth of sales. I thought I should ring the store this morning and speak to the manager about this, as I work in a service industry and I cant afford to lose customers due to lack of service.I got an apology of sorts he said he would speak to his team about it, I wasnt expecting something for nothing but I thought there might have been " next time your in make sure you ask for me and I will make sure your looked after or something like that". Pretty sure I wont be going back there now.

Terrible service! No consideration for circumstances where people are unable to pick up goods in person and require their husband to pick up on their behalf. Requested money back immediately. This needs to be amended.

Since I last reviewed this business (4 years ago!) they've moved and expanded and I'm very impressed with their service. Made a purchase online very easily for pick up, price was very good, they have a specific area at the store for pickup of online orders, even though it was a busy day I didn't wait long and the order was ready - on my way in just a few minutes.
Staff were very friendly while also professional, knew what they were doing.
I had a browse through the rest of the store, wide open spaces and lots of stock to compare. I'll be back.

Well wat an absolutely fabulous experience my partner and I have just had at The Good Guys gepps cross........we went to have a look at a Dyson stick vacuum and came across the most wonderful sales person ever......his name is Benjamin T he told us everything we needed to know and was extremely knowledgeable ......Wat a fabulous salesman Ben is and a beautiful friendly man I will look out for him next time we need anything from you guys good luck Ben it was an absolute pleasure darling we love the vacuum and the price you gave us ......xxxx thanks heaps