The Used Car Gallery

Car was advertised as having working A/C, and yet parts of the system were MISSING - False Advertising. Dealer's response - use parts from a wrecker to fix the problem, even though their own recommended mechanic advised AGAINST this option.

Result - $2,000 extra costs to repair the problem, and being screamed at over the phone as soon as I mentioned consumer rights.

I do not recommend this company.

I found Paul and his father Dick to be great in all aspects.

I have nothing but praise for the way they run their business.

I have been in business for over 40 years and must admit they went out of their way to help me with a recent car purchase.

They were most helpful and very honest.

I would have no hesitation in recommending them to anybody.

Keep up the good work

Bruce Frazer

So it seems as though this is a common occurrence with the used car gallery. As they're pretty much one of the first places you see when arriving, you're naturally drawn to it. I stopped by and had a look, I was treated pretty standardly, I was a little bit taken a back by the old school style salesmanship going on. Upon thoroughly reading through the guarantee offered, I was alarmed. The guarantee offered verbally did not in any way match up with what I was offered on paper. I believe there is plenty of intentionally misleading comments being dished out by the staff on site and then there's plenty of conjecture on this page regarding reviews. There's nothing worse than being treated like an idiot and you can instantly see through it. Paramount to buying a used car is trust, and I honestly feel like I couldn't trust anything they say.

Do not trust these people!



My daughter bought a car and the car broke down the same day, leaving her stranded on the side of the road in country Vic for several hours. The salesman initially would not take any responsibility, and denied that they could possibly have missed something in the roadworthy.



Eventually, he agreed to pay some of the cost of repairs as a 'good will' gesture - We never saw that money. When I eventually followed it up, he conveniently claimed that the business had been sold (but kept the same name), and we were told we were too late for any 'claims'.



This has been a bad experience for my daughter buying her first car. There are plenty of choices in the eastern suburbs of Melbourne - I suggest you pick any except the Used Car Gallery (unless of course you like arrogant car salesmen who do not stick to their promises)...

I am disgusted by the customer service I received here recently.



Reading 'DrSWright's' review below, I can testify that I received a very similar experience to what this person ...read more