TNT Australia - Head Office

Have you ever come across customer service supervisor laughs at your concern and anger when you had enough from their crew and try to talk to them after waiting on the phone for 10mins. experienced first hand from Brisbane crew well done TNT!!!

This courier company is by far THE WORST company I've ever dealt with. If you're not home all they do is left a note in your mailbox without telling you to collect it. Customer service provided from their call centre is the WORST EVER, they have no clue where the package gets delivered to and all they have is an address. They claimed it's a new agency but when I Google it the address returns a coffee shop...the customer service rep cannot answer my question and just simply hang up the phone! TERRIBLE SERVICE COMPANY please be aware!!

Horrible delivery company. My iPhone was delivered early morning, since no one at home, they left a card for me to pick it up at local exchange. But don't know where Is the local exchange. And until end of business hour, the package is still in transit, call help desk twice, they have no idea where the package is

We had thousands of dollars of stock due in Syd from China using TNT as the courier. We paid express but it took over a month before the consignment showed up on their system as being in Sydney. Days later there system kept showing they "attempted delivery" when they did not. We always have our business premises manned from 9 to 5 and no cards were left to prove the attempts. When we called customer service they would steadfastly say they attempted delivery & can't tell us when another attempt would be made. They were always rude & unhelpful as possible. After waiting several more days we gave up. Called them and asked if we could send our own courier to pick up the consignment. Yolanda from their Enfield depot said yes. We send the courier. They have him waiting for 20 minutes then tell him he can't take delivery. He leaves. We arrange a second courier the following day & he is left waiting for another 20 or so minutes. While he's waiting we call ...read more

TNT Couriers cannot be trusted.
After 6 re-books ( 6 days) of TNT Couriers not showing to pick up, I finally cancel.
consignment number is: 428109345
One day they even lied that they picked up.
On another day they lied that they are at the address saying it does not exist.
Thank God for DHL Couriers for picking up at the exact day and time allocated.